AdventHealth endeavors to broaden the healing ministry of Jesus Christ. It requests that we serve as His hands and feet, thereby concluding the sense of wholeness in others. Our narrative is a story of optimism for the restoration and healing of the body, mind, and spirit. Our over 80,000 compassionate and qualified caregivers, who are employed in hospitals, doctor’s offices, urgent care centers, skilled nursing facilities, home health agencies, and hospice centers, prioritize the provision of comprehensive, personalized care.
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The Role of a Front Desk Supervisor:
The everyday operations of the front desk department in healthcare facilities are overseen by front desk supervisors. They superintend the front desk employees and are responsible for patient check-in, appointment scheduling, question answering, and staff direction.
Responsibilities and Duties of Front Desk Supervisor Jobs in USA:
Handling Check-ins for Patients:
Patients are promptly and accurately checked in by front desk supervisors. They verify patient information, maintain current notes, and provide the necessary documentation.
Making Appointments:
Scheduling appointments is an indispensable aspect of the occupation. Front desk supervisors assist patients in selecting suitable appointment times, in addition to administering the appointment schedule and collaborating with healthcare professionals.
Taking Care of Questions:
Front desk administrators respond to inquiries from patients via email, telephone, or in-person inquiries. They respond to inquiries regarding services, offer directions, and provide general information.
Managing Front Desk Employees:
Front desk supervisors are responsible for administrative duties in addition to supervising the front desk staff. They supervise training, provide guidance, and guarantee that the personnel comply with the policies.
Career Development:
We guarantee that your enrollment in AdventHealth will result in your inclusion in a broader community. It pertains to the membership in a community that prioritizes the holistic development of its members and strives to enhance the physical, mental, and spiritual well-being of others.
AdventHealth’s extension of Christ’s Healing Ministry enables you to develop both professionally and spiritually. with a defined mission, you will be respected for your unique qualities and contributions to our team. Conscious of the fact that our combined strength is superior.
- Schedule: Complete Time
- Shift: Monday-Friday/Days
- Location: Lake Mary, FL 32746, 755 Rinehart Rd., Suite 200
The Community that You will be Accountable to:
More than 800 physicians, 450+ advanced practice providers, 2,600 clinical and support personnel, and others in over 40 disciplines are available to provide a comprehensive array of medical and surgical services to patients. AdventHealth Medical Group Central Florida offers compassionate, interdisciplinary care to over one million patients annually, with a presence in over 200 locations.
AdventHealth Medical Group Central Florida has demonstrated consistent growth and stability in the face of a healthcare environment that is perpetually in flux since its establishment in 1994. The following is the information you will furnish: The front desk supervisor is accountable for the following responsibilities: arranging appointments, educating, guiding, and welcoming clients and visitors. acts as a liaison between the patient and the medical support personnel.
What You will Provide to the Team is:
- First and foremost, supervise the activities of the concierge, file clerk, referral coordinator, and appointment scheduler.
- Subsequently, notify all front desk personnel of any modifications to insurance policies or policies.
- Additionally, establish a monthly schedule for each front office employee to ensure comprehensive coverage. This must be completed by the third week of the month and submitted to the office manager or staff prior to being posted.
- Additionally, it provides coverage for the front desk in the event that an individual elects to take a vacation.
- Furthermore, assumes responsibility or delegated responsibilities to provide coverage for absent front desk personnel.
- In the same vein, ensure that daily charges are recorded in the event that data entry personnel are unavailable.
- Additionally, be prepared to relocate to other AHMG practices as necessary as a result of patient volume, vacation time, and other circumstances.
- Most importantly, ensure that the office manager is informed of any potential issues to ensure that operations run smoothly.
Benefits of Job:
- Competitive Salary: Front desk supervisors in the United States receive a competitive salary, with the potential for bonuses and promotions based on performance.
- Career Advancement: Supervisors have the opportunity to advance to managerial or executive roles within the hospitality industry, which results in increased compensation and additional responsibilities.
- Benefits Packages: A multitude of employers provide comprehensive benefits packages, which encompass health insurance, retirement programs, and paid time off.
- Job Stability: The hospitality industry in the United States is flourishing, offering front desk supervisors stable, long-term employment opportunities.
- Customer Interaction: Supervisors enhance their career prospects by acquiring exceptional communication and customer service skills through interactions with visitors.
- Work in Dynamic Environments: Working in dynamic environments, such as hotels, resorts, or large corporate offices, provides a diverse and fast-paced work environment.
- Flexible Schedules: Numerous front desk supervisor positions provide employees with the opportunity to select periods that align with their personal schedules.
- Employee Discounts: Supervisors frequently receive discounts on hotel accommodations, dining, and services, which can be extended to friends and family members.
- Leadership Experience: The ability to supervise a team develops valuable leadership, conflict resolution, and team management skills that are applicable to other sectors.
- Networking Opportunities: Front desk supervisors interact with individuals from various countries, which can lead to potential career advancement and networking opportunities.
- Employee Recognition Programs: Numerous organizations provide incentives and awards to employees who demonstrate exceptional performance.
- Job Variety: The position is engaging and diverse, requiring the completion of a diverse range of responsibilities, including the management of reservations and the resolution of visitor complaints.
- Training and Development: Employers frequently offer continuous training and development programs, such as hospitality certifications and leadership training.
- Work-Life Balance: Front desk supervisors are able to maintain a positive work-life balance due to the flexible hours and frequently rotating schedules.
- Accomplishment: The sense of accomplishment and job fulfillment that are derived from being a critical component of the guest experience and assisting in the resolution of issues are substantial.
Qualifications:
The following abilities and knowledge are essential for success:
Minimum Requirements:
- A secondary school diploma or its equivalent
- Additionally, proficiency in commercial office procedures.
- In addition, the capacity to type at a precise rate of 40 words per minute.
- Similarly, the ability to establish and maintain effective working relationships with patients, personnel, and members of the public.
Preferred Qualifications:
- I would prefer to have had prior experience with referral coordination.
- Additionally, it is advantageous to possess leadership experience in addition to two years of front-desk medical office experience.
- Additionally, this organization is an equal-opportunity employer and complies with federal, state, and local anti-discrimination laws and regulations.
Working as a front desk administrator at AdventHealth is an exceptional way to enter the healthcare industry. This is a profession that is both engaging and rewarding, with the potential to advance in your career, earn a fair compensation, and make a positive impact on the lives of patients.
Frequently Asked Questions:
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What does a Front Desk Supervisor do in the USA?
A Front Desk Supervisor in the USA manages the operations of the front desk in a hotel, resort, or other hospitality settings. Responsibilities include overseeing check-ins and check-outs, managing guest inquiries, supervising front desk staff, ensuring smooth customer service, and handling administrative tasks.
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What qualifications are required for Front Desk Supervisor jobs in the USA?
A high school diploma or equivalent is typically required, though many employers prefer candidates with a degree in hospitality management or a related field. Experience in front desk operations or customer service, leadership skills, and proficiency in hotel management software are also important.
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What is the salary for Front Desk Supervisor jobs in the USA?
The average salary for a Front Desk Supervisor in the USA ranges from $35,000 to $50,000 per year, depending on experience, location, and the type of establishment. Some positions offer benefits like health insurance, paid time off, and opportunities for advancement.
